Terms and Condition
Welcome to Sam the Butcher! By using our website or purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General
1.1. Sam the Butcher operates at 129 Bondi Road, Bondi, NSW, 2026, Australia.
1.2. By accessing or using our website (samthebutcher.com.au) or purchasing from us, you agree to comply with these terms and conditions.
1.3. We reserve the right to update or amend these terms at any time. Please check this page periodically for changes.
2. Products and Pricing
2.1. All prices listed on the website are in Australian Dollars (AUD) and include GST.
2.2. Prices and product availability are subject to change without notice.
2.3. While we strive for accuracy, we are not responsible for typographical errors in pricing or product descriptions.
3. Shipping and Delivery
3.1. Shipping Locations: We ship to Sydney, Melbourne, Brisbane, Hobart, Wollongong, Newcastle, Central Coast, Gold Coast, and Sunshine Coast.
3.2. Shipping Costs:
Free shipping is available for orders over $200 within the Sydney metro area (delivery Monday to Friday).
Orders outside of the Sydney metro area incur a $25 shipping fee per 20kg (delivery Tuesday to Friday).
3.3. Orders are shipped in styrofoam boxes with cold packs to maintain product freshness.
3.4. Delivery dates are estimates and may vary due to unforeseen circumstances.
4. Local Pickup
4.1. Customers may order online and pick up their order for free at 129 Bondi Road, Bondi, NSW, 2026.
4.2. A notification email titled “Awaiting Pick-up” must be received before collecting your order.
5. Payment
5.1. Payment must be made in full at the time of placing your order.
5.2. We accept major credit cards and other payment methods listed on our website.
6. Returns and Refunds
6.1. Due to the perishable nature of our products, we do not accept returns or provide refunds.
6.2. If there is an issue with your order (e.g., incorrect item or damaged product), please contact us at sam@samthebutcher.com.au within 24 hours of delivery.
7. Privacy Policy
7.1. Your personal information is handled in accordance with our Privacy Policy, which is available on our website.
7.2. We do not share your information with third parties except as required to process your orders.
8. Liability
8.1. Sam the Butcher is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8.2. We ensure the highest standards of product quality; however, customers are responsible for handling and storing products appropriately upon receipt.
9. Force Majeure
9.1. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, or labor disputes.
10. Governing Law
10.1. These terms and conditions are governed by the laws of New South Wales, Australia.
10.2. Any disputes arising from these terms shall be subject to the jurisdiction of the courts in New South Wales.
Contact Us
For questions or concerns regarding these terms, please contact us:
Email: sam@samthebutcher.com.au
Phone: 02 9389 1420
Address: 129 Bondi Road, Bondi, NSW, 2026, Australia
